Orders are processed Monday - Friday.  Processing may take up to 48 hours depending on when the order was placed and pending availability as well as credit card verification.  During special launches, processing may take up to 5-7 business days.  We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses. All orders ship with "Signature Required" option for security reasons. If you would like this option removed, please include in the notes or contact us.  Please include the order number.

All US orders are shipped via FedEx or UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Saturday delivery is only available if prearranged with Customer Service.

Domestic shipping costs and methods:


FEDEX / UPS GROUND (USA ONLY)                  $8 

FEDEX / UPS 3-DAY (USA ONLY)                       $20

FEDEX / UPS 2-DAY (USA ONLY)                       $30

FEDEX / UPS NEXTDAY (USA ONLY)                 $50 

International Shipping


For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

We are able to ship to countries other than those listed above. Such orders cannot be processed on line, but you may email, fax or phone in your order. We recommend faxing or phoning in your credit card number; for security purposes, email is not advised. Please contact us at International shipping fees range from $50 - $150 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.


Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.


If you are not satisfied with your online purchase, please follow our guidelines for returns:

  • Please confirm your items are eligible for return (Final Sale merchandise is not eligible for return or exchange).
  • All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
  • The merchandise must be in its original condition and unworn.
  • We do not refund shipping fees.
  • We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
  • We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.


If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx/UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.


If you would like to exchange an item for another color or size, please contact us via email or phone 310-273-1203 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).


Please refer to the return form enclosed in your package.

Attn: Internet Returns

9630 Brighton Way

Beverly Hills, CA 90210


  • Send via FedEx, UPS, or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
  • No COD (Cash/Check on Delivery) packages will be accepted.
  • Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 310-273-1203 or e-mail us at


The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.


If you have any questions or concerns, feel free to drop us a line.







Attn: Internet Returns

9630 Brighton Way

Beverly Hills, CA 90210

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Madison is a luxury store specializing in women's high-end fashion and accessories. With a selection of the most forward thinking as well the as oldest standing Houses in footwear, Madison continues to remain an international footwear authority for over twenty six years and counting. Announced one of the best shoe stores in the world by Italian Vogue, Madison is as well admired globally as it is in its origin of Los Angeles.
9630 Brighton Way
Beverly Hills