Política de reembolso
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
lease do not send your purchase back to the manufacturer.
Additional non-returnable items:
Gift cards
INTERNATIONAL RETURNS
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us..
Sale items
All items are available for refund if returned within our return window policy of 14 days. This Included Sale items as well
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email sales@madisonstyle.com and send your item to: MadisonStyle, Att: Internet Returns., 9630 Brighton Way, Beverly Hills, California US 90210. Please include a copy of your order specifying the exchange
If you would like to exchange an item for another color or size, please contact us via email sales@madisonstyle.com or phone 310-273-1203 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return Shipping
To return your product, you should mail your product to: MadisonStyle, Att: Internet Returns., 9630 Brighton Way, Beverly Hills, California US 90210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you are not satisfied with your online purchase, please follow our guidelines for returns:
- Please confirm your items are eligible for return.
- All items (including sale) items are eligible for return if postmarked within 14 days upon receiving goods.
- The merchandise must be in its original condition and unworn.
- We do not refund shipping fees.
- We do not accept returns/exchanges on products that have been worn. These types of sales are final.
- We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
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To return your product, you should mail your product to: MadisonStyle, Att: Internet Returns., 9630 Brighton Way, Beverly Hills, California US 90210
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
HOW TO RETURN MERCHANDISE
Please refer to the return form enclosed in your package.
MadisonStyle.com
Attn: Internet Returns
9630 Brighton Way
Beverly Hills, CA 90210
TIPS ON SENDING YOUR RETURN PACKAGE:
- Send via FedEx, UPS, or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
- No COD (Cash/Check on Delivery) packages will be accepted.
- Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 310-273-1203 or e-mail us at sales@madisonstyle.com.