Madison Maison Red Venezia Platform Heel

RETURNS

you can initiate a return by clicking the link below 

madisonstyle.happyreturns.com

If you are not satisfied with your online purchase, please follow our guidelines for returns:

• Please confirm your items are eligible for return.
• All items (including sale) items are eligible for return if postmarked within 14 days upon receiving goods.
• The merchandise must be in its original condition and unworn.
• We do not refund shipping fees.
• We do not accept returns/exchanges on products that have been worn. These types of sales are final.
• We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

• To return your product, you should mail your product to: MadisonStyle, Att: Internet Returns., 9630 Brighton Way, Beverly Hills, California US 90210

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

HOW TO RETURN MERCHANDISE

you can initiate a return by clicking the link below 

madisonstyle.happyreturns.com

Please refer to the return form enclosed in your package.

MadisonStyle.com

Attn: Internet Returns

9630 Brighton Way

Beverly Hills, CA 90210

TIPS ON SENDING YOUR RETURN PACKAGE:

• Send via FedEx, UPS, or insured parcel post for proof of delivery. If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
• No COD (Cash/Check on Delivery) packages will be accepted.
• Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.

Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase. You will receive an email notification when the credit has been issued. If you have an inquiry, call 310-273-1203 or e-mail us at sales@madisonstyle.com.

EXCHANGES

If you would like to exchange an item for another color or size, please contact us via email sales@madisonstyle.com or phone 310-273-1203 to ensure that the new item is available. We will only accept returns for exchange if they meet all criteria for an acceptable return (see above). Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).

INTERNATIONAL RETURNS

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.

Orders are processed Monday - Friday.  Processing may take up to 48 hours depending when the order was placed, availability, as well as credit card verification.   We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses. All orders ship with "Signature Required" option for security reasons.

US SHIPPING RATES
All US orders are shipped via FedEx or UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Express orders placed before 12:00 pm PST will be shipped same day.

Domestic shipping costs and methods:

FREE GROUND SHIPPING ON ORDERS OVER $500 (USA ONLY)               

FEDEX / UPS GROUND (USA ONLY)                  $15

FEDEX / UPS 3-DAY (USA ONLY)                       $25

FEDEX / UPS 2-DAY (USA ONLY)                       $35

FEDEX / UPS NEXT DAY (USA ONLY)               $50 

International Shipping

INTERNATIONAL (EXCLUDES TAX & DUTY)    $50

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

We are able to ship to countries other than those listed above. Such orders cannot be processed on line, but you may email, fax or phone in your order. We recommend faxing or phoning in your credit card number; for security purposes, email is not advised. Please contact us at sales@madisonstyle.com. International shipping fees range from $50 - $150 USD, depending on the country you live in, the shipping service you select, and the weight of your package. If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.

CUSTOMS DUTIES AND OTHER FEES

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. Any abandoned packages are at the responsibility of the customer. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.

DAMAGED/INCORRECT ITEMS

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a FedEx/UPS label for returning the merchandise. A replacement will be sent, if available, upon receipt - with the condition that merchandise has not been worn or washed with all tags attached.

CONTACT US

If you have any questions or concerns, feel free to drop us a line.

EMAIL

sales@madisonstyle.com

TELEPHONE

310-273-1203

MAILING ADDRESS

MadisonStyle.com

Attn: Internet Returns

9630 Brighton Way

Beverly Hills, CA 90210